Marylebone Cricket Club (the Club) is the world’s most active cricket club, custodian of the Laws of Cricket and is also the owner of Lord’s Ground, affectionately known as the “Home of Cricket”.  The MCC and Lord’s brands are renowned worldwide and are synonymous with excellence, prestige and providing an enjoyable customer experience, whether at an international cricket match or a special event.

As Senior Operations Manager, you will be joining the award-winning in-house team, operating across unique and different spaces, with the prestige of delivering inside the world-famous Grade II listed Pavilion. You will have experience of driving service levels, coping with multi-site operations on the same day, met with strong logistical planning and communication skills. You will be working with several different stakeholders and will need a solution focused approach, bringing your own creativity and standards of operation whilst leading the recruitment, development and culture of both the casual and full-time team.

MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status.

REQUIRED SKILLS AND EXPERIENCE

• Experience in successfully executing all elements of delivery for Events & Experiences
• Experience of multi-site operations and managing a large team
• Strong communication and interpersonal skills
• Creative, solution based, analytical thinking in the construction and innovation of training programmes, with a holistic view from recruitment & induction through to the evolving delivery across the year.
• Strong leadership skills and attention to detail in monitoring and upholding standards, maintaining relevant accountability across all levels of the team

Full details can be found within the Job Profile via this LINK

VALUES AND BEHAVIOURS

EXCELLENCE

• Striving for excellence in every aspect of the MCC’s operations.
• Valuing continuous improvement, pushing boundaries to achieve the best outcomes for Members, players and visitors.
• From the world-class cricket schedule to the maintenance of Lord’s Cricket Ground, we aim to drive forward the game of cricket.

TEAMWORK

• Creating a cohesive and supportive environment to create shared goals and responsibilities.
• Success in our team performance benefit all who come to Lord’s.
• By valuing teamwork at MCC we create a positive and inclusive environment.

INTEGRITY

• Striving for honesty, fairness and ethical conduct in all aspects of cricket.
• Integrity, both on and off the field of play, is at the heart of MCC.
• Promote a culture of sportsmanship celebrated by those within the Club and those who visit to play or watch.

Skills and ability testing will form part of the selection process

Please submit your CV and a covering email/letter, stating salary expectations to jobsatlords@mcc.org.uk